A Day in the Life

Here at the office, we CSRs answer the phones, help customers with questions, and send tech's out on jobs. (It's harder than it sounds, people, trust us). But what most people don't realize is exactly what CSRs do. What is in the CSR job descripton?

I won't bore you with the details, because the job description is a full 1 1/2" 3-ring binder with Sections A-Z of material our expert CSRs master. There's a lot that goes into this job and we're more than just a voice waiting for your call on the other side of the line.

We man the schedule, make sure the most emergent calls are taken care of first (sorry, drippy faucets...exploding toilets kind of win), and then we call you (the customer) and make sure we get the tech there on time.

Our customers are like this after talking to us
(at least we like to think so)

Have you ever been cheery at 8 a.m.? I'm not the greatest morning person but being an expert CSR requires me to help you not worry, which means I need to be happy. And that can be hard, but a day at the CSR office is always a happy one, even when we woke up on the wrong side of the bed.

No Grumpy Bear's here!

So how exactly do we get to this cheery, helpful, expert status of CSR? We review our job description and reflect on our mission statement while we file away the paperwork and think about that jump in the air our customers do after talking to us.

My personal favorite part of my job? Helping you with your problems. It's in our mission statement, and Marty does a fantastic job of hiring and training people who can take it seriously.

What is our mission statement?

"Lifting others up with life changing solutions to their burdens"

 A big part of that is being a good customer service representative and knowing both our customers and our company.

It doesn't stop there. Marty allows us to help with our marketing department. Who better to know how and who to market to than those who know the customer best? Tech's get to know you, but they're so busy working on the plumbing it's hard to get to know them like we can. Believe it or not, we do talk about how amazing our customers are at our company meetings.

Which we end in a company jump.

 The people behind the phone really care about your problems. We're not here to just pass the buck and make a paycheck. But, if you're shy (admittedly, we can be a bit too bubbly sometimes...), you can always fill out a Service Request form on our website here and we'll give you a call the next morning and help you out.

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